Last updated: September 3, 2024
At Zero Trust Security LLC ("we", "our", "us"), operating the Defendly brand, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our technology services. By using our website or services, you consent to the practices described in this policy.
To provide our technology services effectively, we collect various types of personal information. This includes basic information such as your full name, date of birth, email address, phone numbers, and both residential and mailing addresses.
For account-related information, we collect your username and login credentials, account preferences and settings, purchase history and transaction records, as well as your product usage patterns. This information helps us provide personalized service and improve your experience.
Regarding your devices and technology preferences, we collect information about the devices you use to access our services, operating systems and software versions, network information, and any technical specifications relevant to our products and services.
We also maintain records of your service history, including information about previous purchases, product registrations, support interactions, and warranty information. This helps us provide continuity of service and appropriate support.
Financial information is necessary for processing payments and transactions. This includes payment card details, billing addresses, transaction history, and when required, identity verification documentation.
When you interact with our website and digital services, we automatically collect technical information about your device, including your IP address and location data, device type and operating system, browser type and version, and screen resolution and settings.
We track usage information to improve our services, including pages visited and time spent on them, navigation patterns, click streams and interactions, and which features and tools you use. This helps us understand how our services are being used and how we can improve them.
Our website uses various tracking technologies including session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), web beacons, and analytics data. These tools help us provide a better user experience and improve our services.
For service administration, we use your information for account management and user authentication, processing orders and transactions, providing technical support, and managing product warranties. This ensures your account accurately reflects your service needs.
In order processing, your information is essential for verifying purchases, processing payments, managing shipping and delivery, and handling returns or exchanges. This helps us provide efficient and reliable service.
For customer service purposes, we use your information to manage your account, respond to support requests, address product inquiries, and process service requests. This enables us to provide responsive and effective customer service.
We send service communications including order confirmations and updates, shipping notifications, product updates and recalls, and important service notices. These communications ensure you stay informed about your purchases and account.
Our marketing communications may include special offers and promotions, announcements about new products, customer surveys, and educational content about technology trends. These help you stay informed about opportunities to enhance your technology experience.
When you provide your phone number and consent, you will receive order notifications including shipping updates, delivery confirmations, product availability notices, and account security alerts. For customer service, you'll receive updates about support ticket status, product recalls or updates, warranty notifications, and communications from our support team.
We limit our text messages to a maximum of 6 per month. Standard message and data rates from your carrier will apply, and these charges may vary based on your mobile plan. We do not charge premium rates for our messages.
You can stop receiving SMS messages at any time through several methods. Simply reply "STOP" to any message we send, contact our customer service team, update your preferences in your account settings, or submit a written request to opt out.
We share information with technology partners including manufacturers and suppliers, shipping and logistics providers, technical support services, and product warranty providers. This collaboration ensures we can provide comprehensive technology services.
We also work with service providers including payment processors, technology providers, customer support services, and marketing agencies. These partnerships help us deliver efficient and effective services.
There are circumstances where we may need to disclose your information: when required by law, in response to legal requests, to protect our rights, or to prevent fraud. We take these obligations seriously and only disclose information when necessary.
No mobile information will be shared or sold to third parties for marketing purposes.
We implement robust encryption measures including SSL/TLS encryption, end-to-end data encryption, secure data storage, and encrypted backups. Our access controls include multi-factor authentication, role-based access, regular access reviews, and comprehensive audit logging.
Our employees undergo regular training on privacy awareness, security protocols, data handling procedures, and incident response. We conduct regular security assessments including audits, vulnerability testing, penetration testing, and risk assessments to ensure the safety of your data.
You have comprehensive rights regarding your personal information. These include the right to access your personal information, request corrections to inaccurate data, request deletion of your information, restrict processing of your data, object to certain uses of your data, and receive your data in a portable format.
To exercise your privacy rights, you can access your account settings, contact our privacy team directly, submit a written request, or use our online privacy portal. We are committed to helping you maintain control over your personal information.
Zero Trust Security LLC maintains strict policies regarding children's privacy. We do not intentionally collect data from minors under 18 years of age. If we discover we have inadvertently collected data from a minor, we will delete it immediately. In cases where we need to collect information about a minor for service purposes, we require parental consent and implement special protections for this data.
We regularly review and update our privacy policy to ensure it reflects our current practices and complies with regulations. When we make changes, we'll notify you via email. For material changes, we provide 30 days' notice before implementation. Previous versions of our privacy policy are available upon request.
This Privacy Policy was last updated on September 3, 2024. If you have a question not covered here, visit our Contact page or review our Terms & Conditions.